Store Exchange,Returns and Refund Policy

Order Cancelation Policy

APEX VIRGIN HAIR believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • 1.Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be accepted if the orders have been initiated  or in the process of shipping them.
  • 2.There is no cancellation of orders placed under the Same Day or Next Day Shipping Shipping category Products.
  • 3.No cancellations are accepted for those products that the APEX VIRGIN HAIR marketing team has obtained on special occasions, clearance sales, special discounts and offer sales. These are limited occasion offers and therefore cancellations are not possible.
  • 4.APEX VIRGIN HAIR does not accept cancellation requests on custom made offers like blonde hair , made textures like curly hairs and etc.
  • 5.In case of receipt of damaged or defective  items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 days of receipt of the products.Hair shedding or white hair or Nits in hair are not considered as faulty or damaged product.
  • 6.In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service through email to within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision. 
  • 7.In case of Duplicate orders or Same order placed twice with us by mistake, the duplicate order will be cancelled only on request by email. Once the request is received the duplicate order will be cancelled and a refund will be issued deducting the  Transaction fee and Currency conversion fee. If request is made after shipping of product then request will be declined.
  • 8.After shipping the product if the customer refuse or was not avilable to receive the goods from the courier, then in such case the product will be returned back to  APEX VIRGIN HAIR and  will wait for 2 working days after receiving the goods, if the customer did not contact us with proper reason we hold the right to cancel the order and issue refund  deductinng  the  transaction fee+currency conversion fee + Shipping Charges To & From + Order Handling and Restocking fee  of 25% of order value. If the customer wishes to reship the goods again then the shipping charges has to be paid again by the customer.
  • 9.If the customer destination country impose customs import duty to release the package it is suppose to be paid by customers only. If customer declines to pay the charges then the package might be held by the customs, in such case APEX VIRGIN HAIR  is not responsible. Its the duty of the receiver to pay the customs import duty. If package is returned to us then the order will be cancelled and a refund is issued
    deducting  the  transaction fee+currency conversion fee + Shipping Charges To & From + Order Handling and Restocking fee  of 25% of order value.

Exchange Policy:

  • 1.If for any reason you do not like the product  or item received is with manufacturing fault  or you would like to exchange it for any other product,  you can exchange the items without using it or altering it or damaging it.Hair shedding is not considered as manufacturing fault because it depends on how the hair is handled
  • 2.If you wish to Exchange your order item, you need to communicate the same to APEX VIRGIN HAIR through email with in 2 days from the date of delivery along with the reason to exchange it.
  • 3.All items to be Exchanged should be shipped to APEX VIRGIN HAIR only after getting approval from APEX VIRGIN HAIR through email. Address to return the items will be communicated along with the approval email
  • 4.The shipping charges for TO and From should be paid by customers only . APEX VIRGIN HAIR will not bear shipping charges. Only for items with manufacturing fault and manufacturing damage we do free return shipping for the exchange items. Apex Virgin Hair reserves the right to consider a product as fault.
  • 5.The received items from customers for exchange will be examined by APEX VIRGIN HAIR for any damage or altered or used products. Exchanges will be accepted, only if the products are unused or not altered or not damaged. All rights to accept or to reject any exchanges is at sole discretion of APEX VIRGIN HAIR.
  • 6.If exchange is accepted , the same will be communicated to the customer through email and the customer should pay for the return shipping of the exchange item. If the customer fails to pay the shipping charges for the approved or unapproved exchange item with in 7 working days from the date of approval or unapproved email, the customer returned item for exchange will be discared and no further exchange or refund are entertained
  • 7.The approved exchange item will be dispatched in 5 to 8 working days from the date of receipt of shipping charges from customers.
  • 8.NO exchange is accepted on used or altered or damaged items.
  • 9.NO exchange is accepted on Sample kits, Happy Deal Offers and Wholesale Orders. All sales are done on as is condition and all sales are final..

Return Policy:

  • 1.Due to nature of the product we do not offer any return in full or partial.
  • 2.All sales are final. 

Refund Policy:

  • 1.Due to nature of the product we do not offer any refund in full or partial.
  • 2.All sales are final.
  • 3.If order is cancelled by APEX VIRGIN HAIR  and a refund is issued, it will take 45 to 60 working days to refund from the day refund is approved and accepted by email.

General Store Policy

  • We will make every effort to match each order to your exact specification. Because our natural hair is 100% virgin human hair and each individual piece comes from a different donor hence we cannot guarantee for exact match of color and texture, however there will be slight variation in hair color or texture. Our natural hair comes in a straight, wavy and curly pattern, the color will range between a natural 1,1b and 2.
    At Apex Virgin Hair we maintain a very high level of quality assurance. All our hair extensions are manufactured and and packaged in India. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied. Due to the nature of our products, all sales are final.
    From time to time, Apex Virgin Hair, at its sole discretion, may exchange products or portions of a product under special cases and specific conditions.
  • APEX VIRGIN HAIR does not hold any responsibility incase of missing or damaged package caused by shipping. As its out of our control. If you wish to insure your package please let us know at the time of placking order. However we will do our level best to help you under such situation.
  • APEX VIRGIN HAIR does not hold any responsibility for delayed delivery by shipping service provider. However we will do assist our customers under such situation.