Order Shipment & Delivery Policy

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. Some customer destination countries might impose customs import duty to relase the package to the consignee , in such cases its the responsibility of the consignee to pay the respective charges to get the package delivered. If the customer destination country customs withhelds the package for due on customs import duty APEX VIRGIN HAIR is not responsible or liable in any way.

For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only.

Orders are shipped within 15 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.

APEX VIRGIN HAIR is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.

Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times(Unless specified at the time of Order).

APEX VIRGIN HAIR is in no way responsible for any damage to the order or missing package while in transit to the buyer or after delivery.

If for any reason the order package is returned to us undelivered due to refusal of accepting package delivery or wrong address or unavailability of customer to receive the order package, then the same will be informed to the customer through email and the package will be held by us only for a period of 2 days to get an update from respective customers. If we do not receive any further communication from the customer then the order package will be discarded and no further claim will be entertained. If we get reply from the customer and the product is shipped again after  then the shipping charges are to be paid again by the customer.

 

Shipping & Delivery Policy 

Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on +91-9600167509 or email us to : [email protected]

BO Clause

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

 

We use fast and reliable shipping through any of the following service providers,;

1.DHL

2.FEDEX

3.UPS

4.TNT

5.Government postal Service.